Privacy Policy

Last updated: April 5, 2026

Information We Collect

When you use our website or submit a quote request, we may collect the following information:

• Name and company name
• Email address
• Phone number
• Website URL
• Product and packaging preferences
• Information about your business and products
• IP address, browser type, and device information (collected automatically)
• Pages visited and interactions with our website (collected automatically)

How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and provide pricing
• Process and fulfill your orders
• Communicate with you about your orders, quotes, and account
• Send SMS messages related to your quote or order (with your consent)
• Improve our website, products, and services
• Analyze website usage and marketing effectiveness

SMS Communications

By submitting your phone number through any form on our website, you consent to receive SMS messages from PackMint. These messages may include responses to your quote request, order updates, and follow-up communications related to your inquiry.

Message frequency varies based on your interactions with us. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance. Opting out of SMS will not affect other communications such as email.

We do not sell, rent, or share your phone number with third parties for their marketing purposes.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers who assist with order fulfillment, shipping, and payment processing
• Analytics providers who help us understand website usage
• Legal authorities when required by law or to protect our rights

Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your experience and analyze website traffic. These may include:

• Essential cookies required for website functionality
• Analytics cookies (such as Google Analytics) to understand how visitors use our site
• Marketing cookies to measure the effectiveness of our advertising

You can control cookie settings through your browser preferences.

UTM Parameters

We collect UTM parameters from URLs (such as utm_source, utm_medium, utm_campaign, utm_content, and utm_term) to track the effectiveness of our marketing campaigns. This information is associated with your quote submission to help us understand how you found our website.

Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Quote request data is retained to service your account and for follow-up communications.

Your Rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of SMS messages by replying STOP

To exercise any of these rights, contact us at [email protected].

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact

For questions about this Privacy Policy, contact us at [email protected].